Network engineers
Networking Equipment Repair software that keeps every job moving
When a switch fails, a business stops. Network repair is measured in downtime, and customers care as much about the loan unit you can supply today as the repair you'll finish next week. The Quick Repairs tracks the RMA, the asset history and the swap-out stock together.
- Free demo, no card required
- Set up in a day
- Works on any device
Networking Equipment Repair point of sale, end to end
Networking equipment repairs—routers, switches, firewalls, and access points—require precise tracking from intake to return. The Quick Repairs system lets you log each device by serial number, model, and fault description the moment it arrives. Assign the job to a technician, record parts used, and update the status in real time so customers can see progress without calling.
Inventory ties directly to repair tickets: when a replacement SFP module or PoE injector is pulled from stock, the system deducts it and links the cost to the job. Invoices are generated automatically, listing labour, parts, and any on-site call-out fees. Reports show which models fail most often, average turnaround, and technician productivity, helping you spot trends and plan stock levels.
What slows networking equipment repair shops down
The problems that cost you hours every week — and how one system removes them.
Downtime drives everything
A business needs something working now. Managing loan units alongside the repair keeps the client running.
Assets need lifetime history
Kit that's failed twice is kit to replace. Serial-level history across visits makes that argument with evidence.
Configuration must survive the repair
A device returned wiped is a second outage. Recording that a config backup was taken makes it part of the process.
RMA and vendor returns
Vendor RMAs have their own reference numbers and timelines that need tracking beside your own job.
From counter to collection
How a networking equipment repair job flows through The Quick Repairs.
Log the fault and asset
Record device type, model, serial and the client site it came from.
Issue a loan unit
Book out replacement hardware against the job so you know what's on loan and where.
Back up configuration
Confirm and record the config backup before any work begins.
Repair or raise an RMA
Fix in-house or send to the vendor, tracking the RMA reference on the same job.
Return, restore and reconcile
Reinstall the configuration, recover the loan unit and invoice the work.
Built around the work you actually do
Every device type and repair job you handle, tracked with the right detail.
Equipment you service
- Managed and unmanaged switches
- Routers and firewalls
- Wireless access points and controllers
- PoE injectors and media converters
- NAS and storage appliances
- Rack-mounted server hardware
Jobs that come through the door
- Power supply replacement
- Port and PoE fault repair
- Firmware recovery and reflashing
- Fan and thermal servicing
- Capacitor-level board repair
- Configuration backup and restore
- Vendor RMA handling
- On-site swap-out and installation
One system, every part of the shop
- CRMCollect customer emails and phone numbers in a few clicks, and access their information on the POS on every return visit.
- Inventory ManagementManage inventory directly from your POS with real-time stock levels so you never run out of parts.
- Repair Ticket ManagementCreate tickets fast by selecting the device and issue, then assign them to the right technician.
- Employee ManagementHandle schedules, performance tracking, and payroll from one central place.
- Loyalty ProgramBuild a customer database that drives repeat business and increases lifetime value.
- Billing and InvoicesCreate and manage billing and invoices with accurate transactions and efficient payments.
- Multi StoresManage multiple stores from one platform — inventory, sales, and reporting across every location.
- Advanced ReportingGet insights and track sales, inventory, and performance to make data-driven decisions.
- Integrations (Shopify)Sync products, orders, and customer data across your eCommerce and in-store operations.
- Point of SaleA fast repair-shop checkout — scan or search, ring up products and repairs in one cart, and take any payment.
- Customer Booking WebsiteYour own branded site where customers pick their device, get an instant quote, and book a repair — no phone call needed.
- Instant Repair QuotesA guided quote wizard: brand, model and fault in, an accurate price out — on your site and at the counter.
- Customer Reviews & RatingsCollect and show real customer reviews, turning a finished repair into your next customer's reason to trust you.
- Digital Receipts & PrintingSend a tidy digital receipt or print one straight from the browser — no drivers, no extra apps.
- Warranty TrackingEvery part fitted carries its warranty, so a return visit is a quick lookup instead of an argument.
- Repair Status TrackingCustomers follow their repair online from booked to ready, so the phone stops ringing with 'is it done yet?'.
- Split PaymentsSettle one sale across cash, card and store credit together, with no limits getting in the way.
- Purchase Orders & SuppliersManage suppliers, raise purchase orders, and receive stock straight into inventory.
- Mail-in & Courier RepairsTake repairs in by post from anywhere — log the courier and tracking number on the ticket, and give customers a live link to follow it home.
- Trade Accounts & Batch InvoicingBill business customers on account — set net terms like 30 days and roll a whole batch of finished repairs into one invoice in a click.
Frequently asked questions
Can I track loan units issued while a device is repaired?
Yes. Loan hardware is booked out against the job, so you always know which client is holding which unit.
Does it keep a history per serial number?
Each asset's jobs stay linked to its serial, so repeated failures on the same device are immediately visible.
How do I track vendor RMAs?
RMA references and dates are recorded on the job, keeping your ticket and the vendor's return in step.
Can I meet business SLA commitments?
Priority levels and promised dates keep contracted business work ahead of general repairs in the queue.
Can I track multiple units on the same repair ticket?
Yes. Each device gets its own line on the ticket, with its own serial number, fault code, and status. Parts and labour can be allocated to individual units or shared across the batch.
How do I handle firmware updates during repair?
You can record the firmware version before and after the update in the job notes. The system also logs the technician who performed the update and the time taken.
Can I print a job sheet for the bench?
Yes. A job sheet is generated for each ticket, showing the device details, fault description, customer notes, and any safety warnings. Technicians can update the sheet on-screen or print a fresh copy if needed.
Does the system track warranty status for network gear?
You can enter warranty expiry dates and supplier details for each device. When a warranty repair is logged, the system flags it and prevents accidental labour charges from being added.
How do I bill for on-site network repairs?
Create a separate line item for call-out fees, travel time, or out-of-hours rates. The system will add these to the invoice alongside bench labour and parts.
Can I see which technicians are fastest at switch repairs?
The reporting module shows average repair time per technician, broken down by device type. You can filter by date range to spot training needs or workload imbalances.
Ready to run your networking equipment repair business better?
See The Quick Repairs on your own workflow. A short demo, no obligation.
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