Optical technicians
Camera & Lens Repair software that keeps every job moving
A customer handing over a £4,000 body and a fast prime is trusting you with their livelihood. Camera work demands documented custody, careful calibration records, and honest turnaround dates. The Quick Repairs gives every item its own tracked record from the moment it crosses the counter.
- Free demo, no card required
- Set up in a day
- Works on any device
Camera & Lens Repair point of sale, end to end
Track every camera body, lens, and piece of optical equipment from intake to collection. The system opens a repair ticket the moment a customer walks in, recording the serial number, symptoms, and any customer notes about water damage, impact marks, or intermittent faults.
Each ticket moves through your workflow—diagnosis, parts ordered, bench time, quality check—so you know exactly where every job stands. Technicians log time and materials directly on the ticket, ensuring invoices match the work done. Stock levels for common parts like shutter mechanisms, focus rings, and UV filters update automatically when used, so you reorder before you run out.
Reports show which models return most often, average turnaround by technician, and monthly revenue split between labour and parts. Use this data to set realistic lead times, price repeat jobs accurately, and decide which brands to specialise in.
What slows camera & lens repair shops down
The problems that cost you hours every week — and how one system removes them.
High-value items need a paper trail
Photographing condition at intake and recording serial numbers protects both sides if a dispute arises over a mark on a barrel.
Body and lens arrive together, leave separately
A body might be ready while the lens waits on a part. Separate line items under one job let each piece move at its own pace.
Insurance and pro-user jobs
Loss adjusters want itemised reports. Detailed job notes and a clean itemised invoice give them what they need without you rewriting it.
Calibration must be recorded
Autofocus calibration and sensor alignment results belong on the record, so a return visit starts from what you measured last time.
From counter to collection
How a camera & lens repair job flows through The Quick Repairs.
Receive and document
Log body and lens serials, photograph existing marks, and record accessories handed in with the equipment.
Assess and estimate
Report the fault found with an honest cost, including the cases where a repair isn't economic.
Order specialist parts
Shutter units and optical elements have long lead times. The expected date sits on the job so the customer hears a real answer.
Repair and calibrate
Record calibration figures and test-shot results against the job before sign-off.
Return with a report
The customer collects with an itemised summary of the work — the documentation insurers and professionals expect.
Built around the work you actually do
Every device type and repair job you handle, tracked with the right detail.
Equipment you service
- DSLR and mirrorless bodies
- Prime and zoom lenses
- Cinema and broadcast cameras
- Compact and vintage film cameras
- Action cameras and gimbals
- Flashguns and studio lighting
Jobs that come through the door
- Shutter mechanism replacement
- Sensor cleaning and alignment
- Autofocus calibration
- Lens element and aperture blade repair
- Zoom and focus ring servicing
- Weather-seal and mount repair
- LCD and viewfinder replacement
- Fungus removal and optical cleaning
One system, every part of the shop
- CRMCollect customer emails and phone numbers in a few clicks, and access their information on the POS on every return visit.
- Inventory ManagementManage inventory directly from your POS with real-time stock levels so you never run out of parts.
- Repair Ticket ManagementCreate tickets fast by selecting the device and issue, then assign them to the right technician.
- Employee ManagementHandle schedules, performance tracking, and payroll from one central place.
- Loyalty ProgramBuild a customer database that drives repeat business and increases lifetime value.
- Billing and InvoicesCreate and manage billing and invoices with accurate transactions and efficient payments.
- Multi StoresManage multiple stores from one platform — inventory, sales, and reporting across every location.
- Advanced ReportingGet insights and track sales, inventory, and performance to make data-driven decisions.
- Integrations (Shopify)Sync products, orders, and customer data across your eCommerce and in-store operations.
- Point of SaleA fast repair-shop checkout — scan or search, ring up products and repairs in one cart, and take any payment.
- Customer Booking WebsiteYour own branded site where customers pick their device, get an instant quote, and book a repair — no phone call needed.
- Instant Repair QuotesA guided quote wizard: brand, model and fault in, an accurate price out — on your site and at the counter.
- Customer Reviews & RatingsCollect and show real customer reviews, turning a finished repair into your next customer's reason to trust you.
- Digital Receipts & PrintingSend a tidy digital receipt or print one straight from the browser — no drivers, no extra apps.
- Warranty TrackingEvery part fitted carries its warranty, so a return visit is a quick lookup instead of an argument.
- Repair Status TrackingCustomers follow their repair online from booked to ready, so the phone stops ringing with 'is it done yet?'.
- Split PaymentsSettle one sale across cash, card and store credit together, with no limits getting in the way.
- Purchase Orders & SuppliersManage suppliers, raise purchase orders, and receive stock straight into inventory.
- Mail-in & Courier RepairsTake repairs in by post from anywhere — log the courier and tracking number on the ticket, and give customers a live link to follow it home.
- Trade Accounts & Batch InvoicingBill business customers on account — set net terms like 30 days and roll a whole batch of finished repairs into one invoice in a click.
Frequently asked questions
Can I photograph equipment condition at intake?
Yes. Images attach to the job record, so the condition of a body or lens when it arrived is documented and timestamped.
How do I handle a body and lens booked in together?
Record them as separate items on one job. Each carries its own work, parts and status, so a finished body isn't held back by a lens waiting on an element.
Can I produce itemised reports for insurance claims?
Job notes and invoices are itemised by labour and parts, which is the breakdown loss adjusters normally require.
Does it cope with long parts lead times?
Expected arrival dates sit on the ticket, and the customer can be updated automatically when the part lands rather than chasing you.
How do I record a lens calibration or firmware update?
Open the repair ticket, add a line item for the specific service, and log the time spent. The system stores the firmware version and calibration data against the serial number, so you can reference it if the same lens returns later.
Can I track multiple lenses from the same customer on one ticket?
Yes. Each lens gets its own sub-ticket with its own serial number, symptoms, and parts used. The parent ticket groups them for invoicing and customer updates, but keeps the repair history separate.
How do I handle warranty repairs?
Mark the ticket as warranty at intake. The system flags it so labour is zero-rated, but still tracks parts and time for your internal records. You can generate a warranty report at month-end for supplier claims.
Can I print a job sheet for the technician?
Yes. The job sheet shows the serial number, symptoms, customer notes, and any photos attached at intake. Technicians update it on the bench, and changes sync back to the main ticket.
How do I manage sensor cleaning bookings?
Create a dedicated service code for sensor cleaning. Customers can book online or by phone, and the system schedules the slot, sends reminders, and logs the cleaning kit used so you track consumables.
Can I see which lenses are currently in for repair?
The dashboard has a live filter for all open lens tickets. You can sort by model, customer, or due date to prioritise work and answer customer queries quickly.
Ready to run your camera & lens repair business better?
See The Quick Repairs on your own workflow. A short demo, no obligation.
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