Computer workshops
Laptop & Computer Repair software that keeps every job moving
A computer workshop rarely has one job on the bench. There's a water-damaged ultrabook waiting on a board-level diagnosis, three battery swaps that could go out today, and a business client asking why their data migration is taking a week. The Quick Repairs keeps every one of those on a single queue with its own diagnosis notes, parts status and promised date.
- Free demo, no card required
- Set up in a day
- Works on any device
Laptop & Computer Repair point of sale, end to end
Run your laptop and desktop repair workshop with end-to-end ticketing, diagnostics, and checkout in one system. Create repair tickets when customers drop off devices, log symptoms, parts needed, and technician notes in a structured format that stays attached to the job from intake to collection.
Track progress with status updates—queued, in diagnostics, awaiting parts, in repair, ready for pickup—so staff and customers see the same timeline. Record diagnostic findings, link to inventory items, and generate itemised invoices that list labour, parts, and taxes. Print or email receipts, and keep a searchable history of every repair for warranty claims or repeat visits.
Manage stock levels for common components like screens, batteries, and SSDs directly from repair tickets. Low-stock alerts help you reorder before you run out, and purchase orders can be raised without leaving the system. Reports show which repairs are most frequent, which parts move fastest, and how long jobs take on average, helping you plan staffing and pricing.
What slows laptop & computer repair shops down
The problems that cost you hours every week — and how one system removes them.
Diagnosis time disappears unbilled
Two hours tracing an intermittent GPU fault is real labour, but it never makes it onto the invoice because nobody wrote it down. Time logged against the ticket turns diagnostics into a billable line by default.
Parts for machines nobody stocks
A 2015 chassis needs a hinge assembly you have to source. The ticket sits in limbo while the customer calls for updates. Purchase-order status attached to the job means anyone at the counter can answer without walking to the bench.
Data responsibility is a liability
Customers hand over machines full of tax returns and family photos. Signed intake terms and a recorded backup-consent decision on every ticket give you a defensible record if a drive fails mid-repair.
Business clients want one invoice, not nine
An office sending nine laptops in a quarter doesn't want nine separate bills. Group jobs under a company record and settle them on a single consolidated invoice.
From counter to collection
How a laptop & computer repair job flows through The Quick Repairs.
Intake with condition notes
Log make, model, serial and existing damage. Photograph the screen and casing at the counter so a pre-existing crack never becomes an argument.
Diagnose and quote
Record the fault found, the fix proposed and the estimate. The customer approves by SMS or email before a single part is ordered.
Assign to the right bench
Board-level work routes to your micro-soldering tech; OS rebuilds and upgrades go to general bench. Everyone sees their own queue.
Track parts to the job
Stock pulled from inventory decrements live. Ordered parts show an expected date on the ticket so the front counter stops guessing.
Test, invoice, collect
Run your post-repair checklist, mark the job complete, and the customer gets an automatic ready-for-collection message with the balance due.
Built around the work you actually do
Every device type and repair job you handle, tracked with the right detail.
Equipment you service
- Windows laptops and ultrabooks
- MacBook Air and MacBook Pro
- Desktop towers and all-in-ones
- Gaming laptops and custom builds
- Chromebooks and netbooks
- Workstations and small business servers
Jobs that come through the door
- Screen and LCD assembly replacement
- Battery and charging port repair
- Liquid damage cleaning and board repair
- SSD upgrades and data migration
- Motherboard and GPU reballing
- Virus removal and OS reinstallation
- Keyboard and trackpad replacement
- Thermal service and fan replacement
One system, every part of the shop
- CRMCollect customer emails and phone numbers in a few clicks, and access their information on the POS on every return visit.
- Inventory ManagementManage inventory directly from your POS with real-time stock levels so you never run out of parts.
- Repair Ticket ManagementCreate tickets fast by selecting the device and issue, then assign them to the right technician.
- Employee ManagementHandle schedules, performance tracking, and payroll from one central place.
- Loyalty ProgramBuild a customer database that drives repeat business and increases lifetime value.
- Billing and InvoicesCreate and manage billing and invoices with accurate transactions and efficient payments.
- Multi StoresManage multiple stores from one platform — inventory, sales, and reporting across every location.
- Advanced ReportingGet insights and track sales, inventory, and performance to make data-driven decisions.
- Integrations (Shopify)Sync products, orders, and customer data across your eCommerce and in-store operations.
- Point of SaleA fast repair-shop checkout — scan or search, ring up products and repairs in one cart, and take any payment.
- Customer Booking WebsiteYour own branded site where customers pick their device, get an instant quote, and book a repair — no phone call needed.
- Instant Repair QuotesA guided quote wizard: brand, model and fault in, an accurate price out — on your site and at the counter.
- Customer Reviews & RatingsCollect and show real customer reviews, turning a finished repair into your next customer's reason to trust you.
- Digital Receipts & PrintingSend a tidy digital receipt or print one straight from the browser — no drivers, no extra apps.
- Warranty TrackingEvery part fitted carries its warranty, so a return visit is a quick lookup instead of an argument.
- Repair Status TrackingCustomers follow their repair online from booked to ready, so the phone stops ringing with 'is it done yet?'.
- Split PaymentsSettle one sale across cash, card and store credit together, with no limits getting in the way.
- Purchase Orders & SuppliersManage suppliers, raise purchase orders, and receive stock straight into inventory.
- Mail-in & Courier RepairsTake repairs in by post from anywhere — log the courier and tracking number on the ticket, and give customers a live link to follow it home.
- Trade Accounts & Batch InvoicingBill business customers on account — set net terms like 30 days and roll a whole batch of finished repairs into one invoice in a click.
Frequently asked questions
Can I log board-level diagnostics against a repair ticket?
Yes. Each ticket carries free-form technical notes plus time entries, so a micro-soldering diagnosis is recorded step by step and the hours spent become a billable labour line on the invoice.
How do I handle a customer who declines the repair after diagnosis?
Set a diagnostic fee on the ticket at intake. If the quote is declined, close the job as unrepaired and the fee still invoices — the parts you never ordered stay in stock.
Does it track warranty on parts I fit?
Yes. Fitted parts carry their own warranty period on the ticket, so when a customer returns in four months you can see instantly whether the screen you installed is still covered.
Can two technicians work the same job?
They can. Reassign a ticket mid-repair or add notes from a second technician — the full history stays on one job record rather than splitting into duplicate tickets.
How do I log a new laptop repair when a customer brings it in?
Open a new repair ticket and enter the customer’s details or select an existing record. Add the device make, model, and serial number, then describe the fault in the symptoms field. You can attach photos or documents, assign the job to a technician, and set a priority level. The ticket stays open until the repair is completed and the device is collected.
Can I track diagnostics and parts used during the repair?
Yes, each repair ticket has a diagnostics section where technicians can record findings, test results, and recommended actions. Parts used can be selected from your inventory list, which deducts them from stock automatically. If a part isn’t in stock, you can mark it as ‘awaiting delivery’ and update the ticket status accordingly.
How do I invoice a customer after the repair is done?
Once the repair is marked as complete, the system generates an itemised invoice listing labour, parts, and any applicable taxes. You can print the invoice, email it to the customer, or save it as a PDF. Payments can be recorded against the ticket, and receipts are stored for future reference.
Can I see which repairs are taking the longest or costing the most?
The reporting module includes filters for repair type, duration, and cost. You can run reports to see average turnaround times, most common faults, and which parts are used most frequently. This helps you identify bottlenecks and adjust pricing or stock levels as needed.
What happens if a part I need is out of stock?
If a part is out of stock, you can create a purchase order directly from the repair ticket. The system tracks the order status and updates the ticket when the part arrives. You can also set low-stock alerts to reorder parts before they run out, ensuring you’re always prepared for common repairs.
Can customers check the status of their repair online?
The system generates a unique ticket reference for each repair. Customers can use this reference to view the current status, diagnostic notes, and estimated completion time via a self-service portal. This reduces phone calls and keeps customers informed without additional work for your team.
Ready to run your laptop & computer repair business better?
See The Quick Repairs on your own workflow. A short demo, no obligation.
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