Customer records
CRM built for repair shops
A repair shop's most valuable asset is knowing who came in, what they brought, and what you did to it. Without that, every returning customer is a stranger and every warranty claim is an argument. The Quick Repairs builds a customer record from the first ticket and keeps it for good.
- Included in every plan
- No setup fee
- Free demo, no card required
What crm changes day to day
Recognise returning customers instantly
Search a phone number and the whole history appears — devices, past repairs, what they paid and what's still under warranty.
Settle warranty questions in seconds
When someone says 'you fixed this two months ago', the ticket, the part fitted and its warranty period are one lookup away.
Marketing you can actually target
Contact details collected at the counter become a list you own — for service reminders, offers and follow-ups.
No duplicate records
Matching on phone number at intake means one customer has one record, not four spellings of the same name.
Everything crm covers
No add-ons or upgrade tiers — this is what you get.
- Customer profiles with phone, email and address
- Full repair and purchase history per customer
- Device records tied to serial numbers
- Warranty status on previously fitted parts
- Notes and internal flags on accounts
- Business and trade account grouping
- Fast lookup by name, phone or device
- Export for email and SMS campaigns
How it works in the shop
Capture at intake
Take a name and number when the ticket is created — that's all it needs to start a record.
History builds itself
Every ticket, invoice and part fitted attaches to the customer automatically.
Recognise on return
Search on the phone number and the counter sees everything before the customer finishes explaining.
Reach out later
Use the list for service reminders and offers that bring people back.
Frequently asked questions
Can I import my existing customer list?
Yes. Existing customers can be imported so you start with the contacts you already have rather than rebuilding from scratch.
Does it link customers to specific devices?
Devices are recorded with make, model and serial against the customer, so a household with several devices keeps a separate history for each.
Can I see what a customer has spent with me?
The customer record shows every invoice and repair, giving you their total value at a glance.
Is customer data safe?
Records sit behind an authenticated admin login with role-based access, so counter staff and managers see what their role allows.
See it running on your own workflow
A short demo, walked through with your repairs and your prices.
The rest of the system
- Inventory ManagementManage inventory directly from your POS with real-time stock levels so you never run out of parts.
- Repair Ticket ManagementCreate tickets fast by selecting the device and issue, then assign them to the right technician.
- Employee ManagementHandle schedules, performance tracking, and payroll from one central place.
- Loyalty ProgramBuild a customer database that drives repeat business and increases lifetime value.
- Billing and InvoicesCreate and manage billing and invoices with accurate transactions and efficient payments.
- Multi StoresManage multiple stores from one platform — inventory, sales, and reporting across every location.
See how it fits your industry
- Laptop & Computer RepairEnd-to-end ticketing, diagnostics, and checkout for laptop and desktop repair workshops.
- Tablet RepairTrack screen, battery, and board-level tablet repairs from intake to collection.
- Home Appliance RepairManage service jobs, parts, and warranties for home appliance repair businesses.
- Camera & Lens RepairPrecision job tracking for camera bodies, lenses, and optical equipment servicing.
- Audio Equipment RepairStreamline repairs for speakers, amplifiers, and professional audio gear.
- Gaming Console RepairFast ticket creation and parts management for console and controller repairs.