Postal & courier repairs
Mail-in & Courier Repairs built for repair shops
The moment repairs stop being walk-in only, the questions start: which parcel is whose, who sent it, and where is it now? Posting devices in and out without a system means handwritten tracking numbers and a phone that never stops. The Quick Repairs treats a mail-in job as a first-class repair — the courier and consignment number live on the ticket, and the customer follows it themselves.
- Included in every plan
- No setup fee
- Free demo, no card required
What mail-in & courier repairs changes day to day
Never lose track of an inbound parcel
The courier and tracking number are captured on the ticket at intake, so every device that arrives by post is matched to its owner and its job from the start.
Customers chase the courier, not you
Each repair gets its own live status link showing the courier and tracking number, so the customer can follow their device home instead of ringing the shop.
One workflow for post and counter
A mail-in job runs the same lifecycle as any repair — received, in progress, ready, dispatched — so nothing needs a separate process.
Dispatch with confidence
When it ships back, the return courier and tracking sit on the ticket and the tracking page, so 'has it been sent?' is answered before it's asked.
Everything mail-in & courier repairs covers
No add-ons or upgrade tiers — this is what you get.
- Courier and tracking number on every repair ticket
- Inbound and return consignment recorded per job
- Live customer tracking page with courier + tracking
- Full lifecycle: received → in progress → ready → dispatched
- Pick-up & delivery requests from your website
- Collection address captured and carried onto the ticket
- Works alongside walk-in repairs, one queue
- Email updates as the status changes
How it works in the shop
Book the device in
Log the repair as normal and record the courier and tracking number it arrived on.
Repair and update
The job moves through the board while the customer watches the status on their own link.
Dispatch it back
Mark it on its way and record the return courier and tracking — the customer sees it instantly.
Delivered
The tracking page shows it's on its way home, so the phone stays quiet.
Frequently asked questions
Can customers request a pickup from their address?
Yes. Your website's quote wizard has an optional pick-up & delivery step — when a customer chooses it, their collection address is captured and carried onto the job.
Where does the tracking number show?
On the repair ticket for your team, and on the customer's own status page, alongside the courier name — for both the inbound and the return leg.
Do mail-in repairs need a separate process?
No. They run through the same repair board and lifecycle as walk-in jobs, so your team works one queue.
Is this suited to a national operation?
Yes — it's built for shops taking work in by post at volume, with courier details and a live customer link on every job.
See it running on your own workflow
A short demo, walked through with your repairs and your prices.
The rest of the system
- CRMCollect customer emails and phone numbers in a few clicks, and access their information on the POS on every return visit.
- Inventory ManagementManage inventory directly from your POS with real-time stock levels so you never run out of parts.
- Repair Ticket ManagementCreate tickets fast by selecting the device and issue, then assign them to the right technician.
- Employee ManagementHandle schedules, performance tracking, and payroll from one central place.
- Loyalty ProgramBuild a customer database that drives repeat business and increases lifetime value.
- Billing and InvoicesCreate and manage billing and invoices with accurate transactions and efficient payments.
See how it fits your industry
- Laptop & Computer RepairEnd-to-end ticketing, diagnostics, and checkout for laptop and desktop repair workshops.
- Tablet RepairTrack screen, battery, and board-level tablet repairs from intake to collection.
- Home Appliance RepairManage service jobs, parts, and warranties for home appliance repair businesses.
- Camera & Lens RepairPrecision job tracking for camera bodies, lenses, and optical equipment servicing.
- Audio Equipment RepairStreamline repairs for speakers, amplifiers, and professional audio gear.
- Gaming Console RepairFast ticket creation and parts management for console and controller repairs.